GoBox Containers Refund Policy
At GoBox Containers, we prioritize clarity and customer satisfaction. This policy outlines our procedures for returns and refunds, specifically tailored for container deliveries within South Africa. We aim to provide a fair process for our business clients buying industrial storage and modular solutions. Please review the following terms to understand your rights and the steps required to initiate a return. By choosing GoBox, you agree to the conditions listed below regarding your container investment and equipment logistics.
Return Period: You have 30 days from the date of delivery to request a refund or return. We recommend inspecting your container immediately upon arrival in South Africa to ensure it meets your expectations. To start a return, you must notify us via email within this 30-day window. Requests made after 30 days will unfortunately not be eligible for a refund or exchange, as we must manage our inventory and logistics pipeline efficiently.
Item Condition: To be eligible for a return, your container or unit must be in the same condition that you received it. It must be unused and free from any modifications, such as new paint, structural changes, or added fixtures. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return. We will conduct a physical inspection of all returned units at our Western Cape facility to verify their condition before any refund is approved for your account.
Refund Process and Timing: Once your return is received and inspected at 9 Watson Ave Mossel Bay, Western Cape, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 10 to 14 business days for the funds to appear in your account, depending on your bank's processing times. We strive to complete all financial reversals as quickly as possible once the equipment is back in our possession.
Non-Refundable Items: Please note that certain items cannot be returned. This includes all custom-built containers or units modified to your specific blueprints, as these are bespoke products. Professional service fees, such as engineering consultations, are also non-refundable. Additionally, items purchased during 'Final Sale' clearance events are sold as-is and cannot be returned. We encourage you to confirm all specifications for custom builds before finalizing your order to ensure the product meets your project needs.
Shipping and Returns Address: Customers are responsible for paying all shipping costs for returning items. Original delivery charges are non-refundable. You must arrange for the heavy-duty transport of the unit back to our main yard at 9 Watson Ave Mossel Bay, Western Cape. If you receive a refund, the cost of the original shipping will be deducted from your total. In cases where the item is verified as defective or incorrect due to our error, GoBox Containers will cover the return shipping costs.
Contact Support: Our team is here to help with any questions regarding your container orders or this policy. To initiate a return, email goboxcontainer@gmail.com. You can also visit our office at 9 Watson Ave Mossel Bay, Western Cape. Phone: +27603681190 and Whatsapp: +27603681190. We value your business and are dedicated to resolving any concerns promptly and professionally to ensure you remain confident in your equipment choices and your partnership with GoBox Containers.